About Helium
Helium builds self-improving software: AI systems that generate and test product experiences to improve customer conversion and revenue.
The role
Work directly with Helium's founders on customer success, growth, and the operating systems needed for rapid expansion.
What you will do
- Own customer onboarding, activation, support, and success.
- Build processes, automations, and tools for a growing customer base.
- Turn product knowledge and customer feedback into improvement proposals.
- Run strategically important growth, recruiting, and company projects.
- Help the team pursue aggressive near-term revenue goals.
What Helium is looking for
- Experience in a fast-moving startup, consulting, banking, or operations role.
- Strong execution, organization, and communication.
- High agency, low ego, and comfort handling ambiguous work.
- Willingness to take urgent or late-night customer issues when needed.
- Experience in a high-intensity environment is useful.
Work pattern
This is a full-time, in-person role in San Francisco. Helium says it works from the office Monday through Friday and often pushes through weekends; the source does not state fixed daily hours.
Compensation
The source lists an $80,000–$150,000 base salary and 0.20%–0.40% equity.